Accommodation and facilities:
I must complain the service of the hotel. I found a cockroach in my room so I asked for many times to change the room. The hotel always told me there was no vacancy. So I called the Sawadee and finally Sawadee helped me change the room. The location is good and the food is also not bad. But the service is very poor!

Reservation service:
The service of Sawadee is excellent. I want to thank Sawadee again to help me change the room.

Accommodation and facilities:
Very good hotel, rooms and quality of services. Just have to know it s not front of the beach, need to walk 10 min, on easy way in others resorts. Adventage : more quiet!

Reservation service:
The hotel receive only the booking at 10:00am, maybe it s should be better to send automatically the booking to the hotel??

Accommodation and facilities:
The hotel had gotten 3 times bigger from when I was here 2013. The new poolarea on the roof was nice. Perfect to walk from the hotel to the both beaches. We booked a standard room and if you are picky you would proabably think the bathroom was a little bit poor but it was okey for us.

Reservation service:
Easy and no problems.

Accommodation and facilities:
Sehr schönes Hotel mit ansprechenden Zimmern und 2 Pools. Da Railey sehr klein ist, sind die 3 Badestrände fußläufig erreichbar (5-10 Min.).

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Accommodation and facilities:
Trångt mellan huskropparna då hotellet är byggt på ett litet område. Sitter du på balkongen på kvällen tittar du in i balkongen mitt emot. Fräsch pool även om man saknade parasoll under de hetaste timmarna.

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Accommodation and facilities:
Nice hotel and staff

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Accommodation and facilities:
Got food poisoned by their BBQ!

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Accommodation and facilities:
great hotel, great location , would stay there again

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Accommodation and facilities:
It was a nice hotel but the room i booked was not that big. It was low season and they were already doing some renovation works for the new season. There fore also the breakfast wasn t a buffet but can order enough food. They even offered me to take some food to the room for my sick gf. If you order a soft boiled egg notice they don t have a cup to put it in and they don t cool the egg off in cold water. So it will get more boiled before you eat it. If you take a boat when high water you can arrive in front of the hotel. But we did arrive with the flood, arrived at the other beach and needed to walk about 1 km. And there were no signs on the road we took so we did need to ask it twice before we reached the hotel. The hotel is at the east side so yes the beaches are not nice there but the views are beautifull.

Reservation service:
Booking was great and without any problems. Sawasdee.com was great as usual.

Accommodation and facilities:
Rooms are terrible soundproofed, you will hear everything from neighbour rooms and from outside, include steps and talks. If your room would be faced to lake you will also hear two watermills which works 24/7. Breakfast and hotel restaraunt is pretty good for Railay (overall food option at Railay is slightly better than bad). Rooms are pretty basic, furniture is old but ok. I didnt ever seen worster shower in hotels than this one. It remind me one of hotels in Delhi which i ever been. Wifi does not work 80% of time, the rest of time it works for 30%. Overall, if you going to stay in this hotel, try to book rooms only in new buildings which is 1xxx and 2xxx. They are much better.

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Accommodation and facilities:
Overall the stay was acceptable, but after traveling around Thailand for over two weeks prior to our Railay stay, I was expecting more. We found that the staff at Railay was the least friendly crew we met on our trip. Services offered at the hotel (including money exchange) are all more expensive than anywhere else on Railay, and the food is mediocre. The room was clean and I appreciated having a bathtub and shower option. I also appreciated the buffet breakfast included but be sure to get there early because they start cleaning up 30 minutes before the scheduled end time.

Reservation service:
Booking was easy.

Accommodation and facilities:
Initial check in was slow, and rather surly room boy just showed us the stairs to the 1st floor, with no offer to carry our bags!! But on other occasions i used the reception area the staff were much more competent. Location midway between east and west railey is good, and construction work on the new wing is almost finished, just finishing touches being made when we were there. pool area is very nice and spacious, Wifi only in reception area, no signal in rooms, though this may differ in the new ocean wing rooms...

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